These Terms and Conditions ("Terms") govern your access to and use of the healthcare services, website, mobile application, and related services provided by Clinical Wellness Support ("Clinical Wellness Support," "we," "us," or "our"). By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use our services.
1. Acceptance of Terms
By accessing our website, mobile application, or engaging our healthcare services, you confirm that you are at least 18 years of age (or have parental/guardian consent), are legally competent to enter into binding agreements, and agree to comply with these Terms. These Terms constitute a legally binding agreement between you and Clinical Wellness Support.
2. Description of Services
Clinical Wellness Support provides a range of healthcare and wellness services including primary healthcare, dermatology (skincare), trichology (haircare), dental care, weight loss management, fitness and wellness programs, health insurance consulting, and life insurance consulting. Services may be delivered in-person at our clinic locations, via telehealth (video or phone), or through our digital platforms. The availability of specific services may vary by location and provider availability.
3. Eligibility and Account Registration
To access certain services, you must create a patient account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account. We reserve the right to suspend or terminate accounts that violate these Terms.
4. Patient-Provider Relationship
Use of our platform creates a patient-provider relationship only when an appointment is scheduled, confirmed, and conducted with a licensed healthcare provider. Browsing our website, using informational tools, or communicating with our support team does not establish a patient-provider relationship. All clinical decisions are made by licensed professionals and are based on an individualized assessment of your health status.
5. Telehealth Services
Telehealth services are not appropriate for all medical conditions. By using telehealth, you acknowledge that: (a) the provider cannot conduct a physical examination; (b) there are inherent limitations to remote diagnosis; (c) telehealth may not be as effective as in-person care for certain conditions; (d) you are in a location where you can safely receive care; and (e) you have access to the necessary technology (camera, microphone, internet) for a productive session.
6. Emergency Situations
Our services are NOT intended for emergency medical situations. If you are experiencing a medical emergency (chest pain, difficulty breathing, severe bleeding, loss of consciousness, stroke symptoms, or any life-threatening condition), call 911 immediately or go to your nearest emergency room. We are not liable for any delays in care resulting from attempting to use our services during an emergency.
7. Pricing and Payment Terms
Service pricing is displayed on our website and communicated prior to appointment confirmation. Prices are subject to change with notice. Payment is due at the time of service unless alternative arrangements have been made in advance. We accept major credit cards, debit cards, HSA/FSA cards, and payment plans. For insured patients, you are responsible for co-pays, deductibles, co-insurance, and any non-covered services as determined by your insurance plan.
8. Insurance and Billing
While we accept many insurance plans, coverage is not guaranteed until verified by our billing team. We will make reasonable efforts to verify your insurance before your appointment, but we are not responsible for errors in information provided by you or your insurance company. If your insurance claim is denied, you remain financially responsible for the services rendered. We will assist you with appeals upon request.
9. Payment Plans and Financing
For eligible services, we offer payment plans through our financing partners. Payment plan terms, interest rates, and approval are subject to the financing partner's policies. Failure to make timely payments under a financing arrangement may result in late fees, collection activities, and negative credit reporting. We encourage you to review all financing terms carefully before agreeing.
10. Cancellation and Rescheduling Policy
Appointments may be cancelled or rescheduled at no charge up to 24 hours before the scheduled time. Cancellations within 24 hours are subject to a $25 cancellation fee. No-shows (failure to appear without cancellation) are subject to a $50 no-show fee. Recurring no-shows may result in restrictions on future booking privileges. Emergency cancellations are evaluated on a case-by-case basis with appropriate documentation.
11. Refund Policy
Refunds are considered on a case-by-case basis. If you believe you are entitled to a refund, submit a written request within 30 days of the service date. Refunds for services rendered are generally not provided unless there was a documented service error or the service was not delivered as described. Refunds for prepaid packages are prorated based on services already utilized. Approved refunds are processed within 15 business days.
12. Intellectual Property
All content on our website and mobile application — including text, graphics, logos, icons, images, audio, video, software, and their compilation — is the property of Clinical Wellness Support or its licensors and is protected by U.S. and international copyright, trademark, and intellectual property laws. You may not reproduce, distribute, modify, create derivative works from, or commercially exploit any content without our express written permission.
13. User Conduct
When using our services and platforms, you agree not to: (a) provide false or misleading information; (b) impersonate any person or entity; (c) interfere with or disrupt the platform's functionality; (d) attempt to gain unauthorized access to any portion of the platform; (e) use the platform for any unlawful purpose; (f) harass, threaten, or abuse healthcare providers or staff; (g) upload malicious code or viruses; or (h) violate any applicable local, state, or federal law.
14. Prohibited Use of Medical Information
You may not use any health information, advice, prescriptions, or treatment plans obtained through our services for purposes other than your personal healthcare. Selling, sharing, or redistributing medical advice, prescriptions, or clinical documentation obtained through Clinical Wellness Support is strictly prohibited and may result in legal action and immediate termination of services.
15. Limitation of Liability
To the maximum extent permitted by applicable law, Clinical Wellness Support, its affiliates, directors, officers, employees, agents, and contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising out of or related to your use of our services. This limitation applies regardless of the legal theory (contract, tort, strict liability, or otherwise) and even if we have been advised of the possibility of such damages.
16. Medical Malpractice Disclaimer
While our healthcare providers are licensed professionals who adhere to accepted standards of care, medicine is an inherently imperfect science. We do not guarantee specific outcomes, cures, or results from any treatment or service. If you believe you have been harmed by medical negligence, you have the right to pursue legal remedies. Our liability for medical malpractice claims is governed by applicable state medical malpractice laws.
17. Indemnification
You agree to indemnify, defend, and hold harmless Clinical Wellness Support, its affiliates, and their respective officers, directors, employees, agents, and contractors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your breach of these Terms; (b) your use or misuse of our services; (c) your violation of any applicable law; or (d) any content you submit through our platforms.
18. Informed Consent
By engaging our services, you provide informed consent to: (a) the collection and use of your health information as described in our Privacy Policy; (b) the specific procedures, treatments, or services recommended by your provider; (c) telehealth delivery where applicable; and (d) the sharing of your information with involved healthcare providers and insurance entities for TPO purposes. Specific procedure consent forms will be provided before invasive treatments.
19. Prescription Services
Prescriptions are issued only at the discretion of our licensed providers following a clinical evaluation. We do not guarantee that a prescription will be issued. Prescriptions are non-transferable and are valid only for the patient for whom they are written. We comply with all state and federal prescribing regulations, including DEA requirements for controlled substances. Prescription monitoring program (PMP) checks are conducted as required by state law.
20. Insurance Consulting Services
Our health insurance and life insurance consulting services are advisory in nature. We do not act as insurance agents, brokers, or carriers unless separately licensed and disclosed. Information provided about insurance plans is based on publicly available data and carrier-provided information at the time of consultation. We are not responsible for changes in plan terms, premium increases, or coverage denials made by insurance carriers. You should independently verify all plan details before enrollment.
21. Weight Loss Program Specifics
Weight loss programs involve medical supervision and may include prescription medications. Results vary significantly among individuals based on factors including adherence, metabolism, underlying health conditions, and lifestyle. We do not guarantee specific weight loss outcomes. Medications prescribed for weight management carry potential side effects that will be discussed with you before initiation. Regular monitoring and follow-up are required for all weight loss program participants.
22. Cosmetic Procedure Disclaimer
Skincare, haircare, and dental cosmetic services are elective procedures. Results may vary, and we do not guarantee specific aesthetic outcomes. Before-and-after images shown on our platforms are for illustrative purposes and do not represent a guarantee of individual results. You are encouraged to discuss realistic expectations, risks, benefits, and alternatives with your provider before proceeding with any cosmetic treatment.
23. Third-Party Links and Services
Our platform may contain links to third-party websites, services, or resources. These links are provided for convenience only and do not constitute an endorsement. We have no control over third-party content, privacy practices, or terms of service. Your interactions with third-party services are governed solely by their respective terms, and we are not liable for any damages or losses arising from such interactions.
24. Force Majeure
We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to: natural disasters, pandemics, government actions, wars, terrorism, labor disputes, power outages, internet disruptions, cyberattacks, or other force majeure events. We will make reasonable efforts to provide alternative arrangements during such events.
25. Dispute Resolution
Any disputes arising out of or related to these Terms or our services shall first be attempted to be resolved through informal negotiation. If informal resolution is unsuccessful, disputes shall be resolved through binding arbitration administered by the American Arbitration Association (AAA), in accordance with its Healthcare Arbitration Rules. You agree to waive your right to a jury trial and to participate in class action lawsuits, except where prohibited by applicable law.
26. Governing Law
These Terms are governed by and construed in accordance with the laws of USA, without regard to its conflict of laws principles. Any legal action not subject to arbitration shall be brought exclusively in the federal or state courts located in USA, and you consent to the personal jurisdiction of such courts.
27. Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect. The invalidity of any provision shall not affect the validity of any other provision.
28. Waiver
Our failure to enforce any right or provision of these Terms at any time shall not constitute a waiver of that right or provision. Any waiver of any provision shall be effective only if in writing and signed by us. The waiver of any breach shall not constitute a waiver of any subsequent breach of the same or any other provision.
29. Assignment
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms to any affiliate or in connection with a merger, acquisition, or sale of all or substantially all of our assets, and your rights and obligations will automatically bind the assignee.
30. Contact Information for Terms
For questions or concerns about these Terms and Conditions, please contact us at: Clinical Wellness Support, Legal Department, 103 W 16th St, Metropolis, IL 62960, USA. Email: legal@clinicalwellnesssupport.com. Phone: +1 618-894-1513, ext. 600. We recommend reviewing these Terms periodically to stay informed of any updates.
